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Privacy policy
Last updated: 23 July 2026
1. Introduction
At Off The Bench Oy ("Off The Bench Helsinki", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit offthebenchhelsinki.com, create an account, place an order, subscribe to our newsletter, contact us, or otherwise interact with our website and services (collectively, the "Services").
Our online store is powered by Shopify, which provides the ecommerce platform used to sell our products and process your orders.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
We are committed to collecting only the personal information that is necessary to operate our business, provide excellent customer service and comply with our legal obligations. We never sell your personal information.
2. Who We Are
Data Controller
Off The Bench Oy
Albertinkatu 12
00150 Helsinki
Finland
Email: offthebenchoy@gmail.com
If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.
3. Personal Information We Collect
The personal information we collect depends on how you interact with our website.
Information you provide directly
When you place an order, contact us or create an account, we may collect:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Account login information (where applicable)
- Information included in messages or customer support requests
Order and transaction information
When you purchase from our store, we collect information necessary to process your order, including:
- Products ordered
- Order history
- Payment status
- Shipping method
- Delivery information
- Returns, refunds or exchanges
Please note that payment information is securely processed by our authorised payment providers. Off The Bench does not store or have access to your complete payment card details.
Newsletter and marketing communications
If you choose to subscribe to our newsletter or other marketing communications, we may collect your name and email address to send you:
- new arrivals;
- exclusive offers;
- product launches;
- events;
- company news;
- other updates related to Off The Bench Helsinki.
Marketing emails are sent only where you have provided your consent or where otherwise permitted by applicable law.
You may unsubscribe at any time using the unsubscribe link included in every marketing email or by contacting us directly.
Information collected automatically
When you browse our website, certain information is collected automatically using cookies and similar technologies.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Language preferences
- Pages visited
- Time spent on our website
- Referring website
- General browsing behaviour
This information helps us operate, maintain and improve our website and services.
4. How We Use Your Personal Information
We use your personal information only where necessary and for legitimate business purposes.
These purposes include:
Processing your orders
To:
- confirm your order;
- process payment;
- prepare and ship your products;
- provide delivery updates;
- manage returns, refunds and exchanges.
Customer support
To:
- respond to your enquiries;
- provide after-sales assistance;
- resolve issues relating to orders;
- improve customer satisfaction.
Operating our website
We use certain information to:
- maintain website functionality;
- improve performance;
- remember your preferences;
- detect technical issues;
- prevent fraud and abuse.
Marketing
Where permitted by law or with your consent, we may send newsletters and promotional communications relating to:
- new products;
- special offers;
- exclusive releases;
- events;
- other updates from Off The Bench Helsinki.
You may opt out at any time.
Reviews
After completing a purchase, you may receive an invitation to review your experience through our review service provider, Judge.me.
Leaving a review is entirely voluntary.
Legal and regulatory obligations
We may process personal information where necessary to:
- comply with applicable laws;
- meet tax and accounting obligations;
- respond to lawful requests from competent authorities;
- protect our legal rights.
5. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area or the United Kingdom, we process your personal information under one or more of the following legal bases:
Performance of a contract
Processing is necessary to fulfil your order, process payments, arrange delivery and provide customer support.
Legal obligations
We process certain information to comply with accounting, taxation and consumer protection laws.
Legitimate interests
We may process personal information where necessary to:
- protect our business;
- prevent fraud;
- improve our website;
- ensure website security;
- respond to customer enquiries;
- improve our services.
We always balance these legitimate interests against your rights and freedoms.
Consent
Where required by law, we rely on your consent, particularly for:
- optional cookies;
- marketing emails;
- newsletters.
You may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal.
6. How We Share Your Personal Information
We only share your personal information when it is necessary to operate our business, provide our Services or comply with legal obligations.
We do not sell your personal information.
Depending on your interaction with our Services, we may share your information with the following categories of recipients:
Shopify
Our online store is hosted by Shopify Inc.
Shopify provides the ecommerce platform that allows us to process orders, manage customer accounts, process payments, and operate our online store.
As part of providing these services, Shopify processes certain personal information on our behalf.
To learn more about how Shopify processes personal information, please visit:
Payment providers
Payments made through our website are securely processed by authorised payment providers, including Shopify Payments, Shop Pay, Apple Pay, Google Pay and, where selected by the customer, PayPal.
Off The Bench does not receive or store your complete payment card information.
Each payment provider processes your personal information in accordance with its own privacy policy.
Shipping providers
To deliver your orders, we share only the information necessary with our shipping partners.
Depending on your selected shipping method, this may include:
- your name;
- delivery address;
- telephone number (where required);
- email address (where required);
- parcel tracking information.
Our shipping partners may include Posti, UPS or other carriers selected to fulfil your order.
Customer reviews
Following a purchase, you may receive an invitation to review your shopping experience through Judge.me.
Participation is entirely voluntary.
If you choose to publish a review, certain information, such as your first name or review content, may be displayed publicly according to your preferences and Judge.me's settings.
Google Services
We use certain Google services to help operate our online store and improve its visibility.
Depending on the services enabled, Google may process technical information such as browser information, device information, IP address and website usage data.
For more information, please refer to Google's Privacy Policy:
https://policies.google.com/privacy
Legal obligations
We may disclose personal information where required to:
- comply with applicable law;
- respond to lawful requests from public authorities;
- protect our legal rights;
- prevent fraud or illegal activities;
- enforce our Terms of Service.
7. Cookies and Similar Technologies
Like most ecommerce websites, Off The Bench Helsinki uses cookies and similar technologies to improve your browsing experience and ensure the proper functioning of our website.
Cookies are small text files stored on your device when you visit our website.
They help us remember your preferences, keep your shopping cart active and understand how visitors use our website.
Essential cookies
Some cookies are strictly necessary for our website to function correctly.
These cookies enable essential features such as:
- secure checkout;
- shopping cart functionality;
- customer login;
- website security;
- fraud prevention;
- remembering language and session preferences.
These cookies cannot be disabled because they are necessary to provide our Services.
Analytics cookies
Where enabled, analytics cookies help us understand how visitors interact with our website.
This information allows us to improve website performance, usability and customer experience.
The information collected is generally aggregated and does not directly identify individual visitors.
Marketing cookies
Where enabled and where required by applicable law, marketing cookies may be used to display relevant advertisements and measure the effectiveness of advertising campaigns.
These cookies are only placed where you have given your consent through our cookie banner.
Managing cookies
You may manage your cookie preferences through our cookie banner or by changing your browser settings.
Please note that disabling certain cookies may affect the functionality of parts of our website.
8. Shopify and Enhanced Services
Our website uses Shopify as its ecommerce platform.
As part of providing its services, Shopify may process certain personal information to:
- operate our online store;
- process transactions;
- maintain website security;
- prevent fraud;
- improve Shopify's products and services;
- provide optional enhanced ecommerce features.
Some of these features may involve aggregated or pseudonymised information processed by Shopify across its platform.
Where Shopify acts as an independent controller for certain processing activities, your rights relating to those activities may be exercised directly with Shopify.
Further information is available at:
9. International Transfers
Some of the service providers we use may process personal information outside the European Economic Area ("EEA") or the United Kingdom.
Whenever personal information is transferred internationally, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
Where required, these safeguards include:
- adequacy decisions adopted by the European Commission;
- Standard Contractual Clauses (SCCs);
- other legally recognised transfer mechanisms.
We take reasonable steps to ensure that any organisation receiving personal information provides an appropriate level of protection consistent with the GDPR
.
10. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
For example:
- Order information is retained for the period required by applicable accounting and tax laws.
- Customer account information is retained until you request deletion or your account is closed.
- Customer service communications may be retained for as long as necessary to respond to enquiries, resolve disputes and comply with legal obligations.
- Newsletter subscription information is retained until you unsubscribe or withdraw your consent.
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
11. Data Security
We take appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures include secure hosting, encrypted communications where appropriate, restricted access to personal information and the use of trusted service providers.
While we strive to protect your information, no method of transmitting information over the Internet or storing electronic data is completely secure. Therefore, we cannot guarantee absolute security.
12. Your Rights
If you are located within the European Economic Area, the United Kingdom or another jurisdiction providing similar rights, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information where legally applicable;
- Request restriction of processing in certain circumstances;
- Object to certain processing activities, including direct marketing;
- Receive a copy of your personal information in a portable format where applicable;
- Withdraw your consent at any time where processing is based on consent.
Withdrawing your consent does not affect the lawfulness of processing carried out before your withdrawal.
To exercise any of these rights, please contact us using the contact details provided below.
We may request reasonable information to verify your identity before responding to your request.
13. Complaints
If you believe that we have not handled your personal information appropriately, we encourage you to contact us first so that we can try to resolve your concerns.
If you are located within the European Economic Area, you also have the right to lodge a complaint with your local data protection authority.
For Finland, the competent supervisory authority is the Office of the Data Protection Ombudsman.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
Please note that this Privacy Policy applies only to Off The Bench Helsinki.
We are not responsible for the privacy practices, content or security of third-party websites, and we encourage you to review their own privacy policies before providing any personal information.
15. Children's Privacy
Our Services are intended for a general audience and are not directed towards children under the age of 16.
We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us and we will take reasonable steps to delete the information where required by law.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or the services we use.
Any changes will be published on this page together with the updated "Last updated" date.
Where required by law, we will provide additional notice of significant changes.
17. Contact Us
If you have any questions about this Privacy Policy, our privacy practices or wish to exercise any of your rights, please contact us:
Off The Bench Oy
Albertinkatu 12
00150 Helsinki
Finland