Terms of service

Last updated: 23 July 2026

OVERVIEW

Welcome to Off The Bench Helsinki.

We are an independent business based in Helsinki, Finland, specialising in authentic vintage football shirts and selected football apparel.

These Terms of Service ("Terms") govern your access to and use of our website, products and services (collectively, the "Services").

Throughout these Terms, the words "Off The Bench", "we", "us" and "our" refer to Off The Bench Oy.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services online.

By visiting our website, creating an account or purchasing products from us, you agree to be bound by these Terms of Service together with our Privacy Policy and Return & Refund Policy.

If you do not agree with these Terms, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

To use certain features of our Services, you may be asked to provide information such as your name, email address, billing address, shipping address and payment information.

You agree that all information you provide is accurate, complete and kept up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account.

You may not transfer, sell or assign your account to another person without our prior written permission.

By using our Services, you confirm that you have reached the legal age of majority in your country of residence or that you have obtained the necessary consent to allow any minor under your responsibility to use our Services.

SECTION 2 – PRODUCTS

Every football shirt offered by Off The Bench is individually selected, inspected and authenticated before being listed for sale.

As many of our products are unique vintage items, slight signs of age or wear may be present. Whenever possible, these characteristics are clearly described and shown in the product photographs.

We make every reasonable effort to ensure that product descriptions, measurements and photographs accurately represent the items offered for sale.

However:

  • colours may vary depending on your screen or device settings;
  • slight differences in appearance may occur due to lighting or photography;
  • vintage garments may naturally differ from modern clothing.

Product availability is subject to change without notice.

Because many of our products are unique, once an item has been sold it may no longer be available.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

SECTION 3 – ORDERS

By placing an order, you are making an offer to purchase products from Off The Bench.

An order is considered accepted only once payment has been successfully authorised and you receive an order confirmation from us.

In exceptional circumstances, we reserve the right to refuse or cancel an order, including but not limited to:

  • pricing errors;
  • suspected fraud;
  • payment issues;
  • product unavailability;
  • obvious listing errors.

If an order cannot be fulfilled after payment has been received, a full refund will be issued using the original payment method.

If we need to cancel or amend your order, we will contact you using the email address or telephone number provided during checkout.

Cancellation requests submitted after an order has been placed are subject to our Return & Refund Policy and your statutory consumer rights.

You confirm that purchases made through our website are intended for personal use and not for unauthorised commercial resale.

SECTION 4 – PRICES AND BILLING

Unless otherwise stated, all prices displayed on our website are shown in euros (€).

Prices may be updated from time to time without prior notice.

The applicable price is the one displayed at the time your order is placed and confirmed.

Unless otherwise expressly stated:

  • prices do not include shipping costs;
  • prices do not include customs duties or import taxes applicable outside the European Union;
  • customers remain responsible for any import duties, VAT or customs charges imposed by their local authorities.

You agree to provide accurate and complete billing and payment information for every purchase.

If any information provided is inaccurate or incomplete, we may be unable to process your order.

All payments are securely processed through authorised payment providers. Off The Bench does not store complete payment card information.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times displayed on our website are estimates only and should not be considered guaranteed delivery dates.

Although we work closely with trusted shipping partners, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • customs inspections;
  • adverse weather;
  • transportation disruptions;
  • carrier delays;
  • public holidays;
  • force majeure events.

We are not responsible for delays resulting from these circumstances.

Risk of loss or damage passes to the customer when the parcel is delivered in accordance with applicable consumer protection law.

Ownership of the goods transfers once full payment has been received.

For more information regarding shipping, returns and refunds, please consult our Return & Refund Policy.

SECTION 6 – INTELLECTUAL PROPERTY

Unless otherwise stated, all content available through our Services, including but not limited to:

  • text;
  • logos;
  • graphics;
  • product descriptions;
  • website design;
  • photographs;
  • videos;
  • icons;
  • branding;
  • and other materials,

is the property of Off The Bench Oy, its licensors or the respective rights holders, and is protected by applicable copyright, trademark and other intellectual property laws.

You may access and use our Services solely for your own personal and non-commercial purposes.

You may not reproduce, copy, distribute, modify, publish, transmit, display or otherwise exploit any content from our website without our prior written permission.

In particular, all product photographs remain the property of Off The Bench Oy and may not be copied, reproduced or used for commercial purposes without our express written consent.

All trademarks, logos and brand names displayed on our website remain the property of their respective owners and are used only for identification purposes.

Nothing contained in these Terms grants you any licence or right to use any intellectual property belonging to Off The Bench Oy or any third party.

SECTION 7 – OPTIONAL TOOLS

Our Services may provide access to third-party tools or applications that we do not own or control.

These tools are provided solely for your convenience.

We do not monitor, endorse or guarantee the availability, functionality or performance of any third-party tools.

Your use of such tools is entirely at your own risk and subject to the terms and privacy policies of the relevant third-party provider.

From time to time we may introduce new features or services on our website.

Unless otherwise stated, these new features will also be governed by these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, services or content.

These links are provided solely for your convenience and do not imply any endorsement by Off The Bench.

We have no control over the content, availability or privacy practices of third-party websites.

We encourage you to review their own terms and privacy policies before using their services.

Off The Bench shall not be responsible for any loss or damage arising from your use of third-party websites or services.

SECTION 9 – SHOPIFY PLATFORM

Our online store is powered by Shopify, which provides the ecommerce platform enabling us to sell our products online.

Although Shopify provides the technical infrastructure for our website, all purchases made through this store are concluded directly with Off The Bench Oy.

Accordingly:

  • Off The Bench is responsible for the products offered for sale;
  • Off The Bench is responsible for customer service;
  • Off The Bench is responsible for returns and refunds in accordance with our Return & Refund Policy.

Shopify is not a party to any sales contract concluded between you and Off The Bench and shall not be liable for any claims relating to products purchased from our store.

SECTION 10 – PRIVACY

Your privacy is important to us.

The collection and processing of personal information through our Services is governed by our Privacy Policy, which forms an integral part of these Terms of Service.

Because our website is hosted by Shopify, certain information may also be processed by Shopify in order to operate the platform and provide secure ecommerce services.

For more information, please consult our Privacy Policy.

SECTION 11 – FEEDBACK AND REVIEWS

We always appreciate feedback from our customers.

If you voluntarily submit reviews, comments, suggestions, photographs or other feedback relating to our products or Services ("Feedback"), you grant Off The Bench a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and display that Feedback for the purpose of operating, improving and promoting our business.

For example, we may display customer reviews on our website or social media channels.

You represent that:

  • your Feedback is truthful;
  • you own or have permission to share any content you submit;
  • your Feedback does not infringe the rights of any third party.

We reserve the right—but not the obligation—to remove any Feedback that we reasonably believe to be unlawful, abusive, misleading, defamatory or otherwise inappropriate.

SECTION 12 – ERRORS AND OMISSIONS

Despite our best efforts, our website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability or other information.

We reserve the right to correct such errors, update information or cancel orders where necessary.

If an order is cancelled because of a genuine pricing or listing error after payment has been received, a full refund will be issued promptly.

SECTION 13 – ACCEPTABLE USE

You agree to use our Services only for lawful purposes.

You must not use our website:

  • to engage in unlawful or fraudulent activities;
  • to interfere with the operation or security of the website;
  • to upload malicious software or harmful code;
  • to collect personal information relating to other users;
  • to impersonate another person or organisation;
  • to infringe intellectual property rights;
  • to distribute spam or unsolicited communications;
  • to attempt unauthorised access to our systems.

We reserve the right to suspend or restrict access to our Services where we reasonably believe these Terms have been breached or where necessary to protect our website, our customers or our business.

SECTION 14 – TERMINATION

We reserve the right to suspend or terminate access to our Services where reasonably necessary, including where these Terms have been materially breached, fraudulent activity is suspected or continued use of the Services could harm our business, our customers or other users.

Termination of access shall not affect any rights or obligations arising before the date of termination, including payment obligations relating to completed purchases.

Any provisions of these Terms which by their nature should survive termination shall remain in effect, including those relating to intellectual property, limitation of liability, indemnification, governing law and dispute resolution.

SECTION 15 – DISCLAIMER OF WARRANTIES

We strive to ensure that our website and Services are available, accurate and up to date.

However, except where otherwise required by applicable law, our Services are provided on an "as available" basis.

While we make every reasonable effort to maintain uninterrupted access to our website, we cannot guarantee that the Services will always be available, secure or free from technical errors.

Nothing in these Terms excludes or limits any statutory rights or legal guarantees that cannot be excluded under applicable consumer protection laws.

SECTION 16 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where such limitation would be unlawful, including liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

To the fullest extent permitted by applicable law, Off The Bench shall not be liable for indirect or consequential losses, including loss of profits, loss of business opportunities or loss of data arising from the use of our Services.

Our total liability in connection with any purchase shall not exceed the amount paid for the relevant order, except where applicable law provides otherwise.

Nothing in this section affects your statutory consumer rights.

SECTION 17 – INDEMNIFICATION

You agree to compensate Off The Bench for any loss, damage or expense arising directly from your unlawful use of our Services or your breach of these Terms, to the extent permitted by applicable law.

This provision shall not apply where such loss results from our own negligence or failure to comply with applicable legal obligations.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable by a competent court, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable.

The remaining provisions shall continue in full force and effect.

SECTION 19 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Return & Refund Policy and any other policies expressly referred to on our website, constitute the entire agreement between you and Off The Bench regarding your use of our Services.

If any conflict exists between these Terms and mandatory consumer protection legislation, the applicable legislation shall prevail.

SECTION 20 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer our rights or obligations where reasonably necessary in connection with the sale, restructuring or transfer of our business, provided that doing so does not reduce your statutory rights.

SECTION 21 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of Finland.

If you are a consumer residing in another country, you may also benefit from any mandatory provisions of consumer protection law applicable in your country of residence.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Finland unless mandatory consumer protection legislation provides otherwise.

SECTION 22 – HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 23 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes in our business, legal requirements or the Services we provide.

The latest version will always be available on this page and the date of the latest update will appear at the top of the document.

Where required by law, we will notify customers of material changes before they take effect.

Continued use of our Services after such changes become effective constitutes acceptance of the updated Terms.

SECTION 24 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

Off The Bench Oy

Albertinkatu 12
00150 Helsinki
Finland

Email: offthebenchoy@gmail.com

Business ID: 3557931-5

VAT ID: FI35579315

Thank you for choosing Off The Bench Helsinki and for supporting an independent business dedicated to authentic vintage football shirts.